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VAT Exemption Information

VAT Exemption Information
VAT Exemption

If you suffer with a long term illness or if you are disabled, then you do not have to pay VAT on certain products that we sell.

You will notice that there are two prices in display, with VAT and with out VAT (or exemption) prior to completing your purchase you will be asked to confirm if you qualify for VAT exemption. After confirming you will notice that all eligible products will not be charged VAT. VAT is however chargeable on delivery and on products that do not qualify for VAT exemption.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT right click here and select to Open in a New Tab and you will be directed to HMRC. Alternatively you can call HMRC on 0300 123 1073

What does long-term illness or disabled mean?
For the purposes of VAT, you have a long-term illness or you are disabled if you meet any of the following criteria

  • You or the person you are purchasing the goods for suffer with a physical or mental impartment which has long term effects or substantial adverse effect on your abilities to carry out every day activities

  • You or the person you are purchasing the goods for have an illness or condition that the medical profession treats as a chronic sickness,. For Example: Diabetes, Arthritis, etc.

  • You or the person you are purchasing the goods for are terminally ill

  • You do not qualify if you are elderly but otherwise able-bodied, or if you're only temporarily disabled or incapacitated.

    This VAT exemption declaration can be made by either the customer or their representative. We do not wish to see medical records or medical certification

    What is personal or domestic use?

    This means that the goods (products) are supplied for your own private use, rather than for business purposes.

    Also, the goods must be just for your own personal use and not for use by anyone else, or chronically sick or disabled people in general.

    If you and your partner or the person or persons you are purchasing the goods for are both chronically sick or disabled and the goods are for both to use, then you won't have to pay VAT.
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