1.1 In these Terms and Conditions:
“Company” means Complete Care & Mobility.
“Customer” means the person who purchases goods or services from the Company.
“Goods” means all goods/services sold/delivered by the Company to the Customer.
“Terms” means these terms and conditions of sale.
2.1 These Terms and Conditions of Sale apply to all contracts for the sale of goods by the Company.
2.2 No amendments, alteration, waiver or cancellation if any of these Terms is binding on the Company unless confirmed by the Company in writing.
2.3 The Customer acknowledges that no employee or agent associated with the Company has any right to make representation, warranty or promises in relation to the goods or sale of the good other than as contained in these Terms and Conditions of Sale.
3.1 All prices are clearly stated or shown at time of purchase and are subject to change with out prior notice.
3.2 All prices shown exclude delivery charges where applicable.
3.3 All prices advertised are in £’s sterling and if chargeable shows the price including & excluding VAT.
4. Risk and Ownership
4.1 All ownership of goods purchased will only pass when full payment has been received from the Customer.
5. Payment & Refunds
5.1 Payments made to the Company are to be made with out any deduction or discount other than as agreed at time of purchase. Payment methods accepted by the Company are:
i) £’s Sterling
ii) Debit Card
iii) Credit Card (Maybe subject to 2.5% surcharge)
iiii) Cheque, only valid with a cheque guarantee card
5.2 Full payment must be made by the Customer prior to the goods being ordered from manufacturers/suppliers or being taken out of the store (except for credit/finance agreements)
5.3 If a deposit has been made against goods ordered, the balance must be paid by the Customer prior to delivery/collection.
5.4 If the Customer qualifies for VAT Exemption, a signed VAT Exemption form must be digitally signed prior to the sale being completed. The Company will keep a copy of the digitally signed VAT exemption form for VAT reasons. All sensitive information will be treated in line with the DATA Protection ACT 1998. For accounting purposes the VAT Exemption form may be stored for up to 6 years.
5.5 If the Customer declines to digitally sign a VAT Exemption form or declines for the Company to keep a copy of a digitally signed completed VAT Exemption form for VAT and accounting reasons, then VAT will be charged to the goods at the prevailing rate.
5.6 All VAT exemption forms must be digitally signed at point of sale and can be completed by the Customer or Customers representative. The Company does not accept any liability for any false statements made in the VAT exemption form. The Company will not digitally sign a VAT Exemption form on behalf of the Customer or the Customers representative.
6.1 The Customer must with in 5 days of being notified, must collect or accept delivery of goods and where only a deposit made, must pay the balance of the invoice price prior to collection or delivery.
6.2 The delivery can only be signed for by the Customer or a representative of the Customer that is 18 years of age or older. If a delivery date has been made and agree between the Company and the Customer, and the Customer or the Customers chosen representative that is 18 years or older is not available, the goods will not be delivered and will be returned back to the Company. A re-delivery charge may be applied to the Customers order and paid in full prior to re-delivery.
6.3 All special orders must be collected by the Customer or their chosen representative that is 18 years of age of older. The goods must be signed for.
6.4 In addition to clause 6.2 and 6.3, if the Customer or the Customers chosen representative fails to accept delivery or collect the goods with in 21 days of being notified, the Company reserves the right to terminate the sales contract, keep any applicable deposit and resell the goods. The Company also reserves the right to charge the Customer storage at the rate of £25.00 per week of part there of.
6.5 The goods are at the Customers risk from the time of delivery.
7.1 The description of the goods are made as accurately as possible by the Company. All descriptions made are from manufacturers and/or suppliers product information. Any discrepancies should be highlighted to Complete Care & Mobility by using the contact us form or telephoning our Customer Services Dept. Complete Care & Mobility do not accept any responsibility.
7.2 All goods returned must be made VIA our Returns Policy. (This is advertised in on line and can be subject to change with out prior notice). All returns will be paid for by the customer unless the Company deems an item faulty, should this happen then the Company will refund the Customer the original postage. If the item is not faulty then no refund will be made to the Customer.
7.3 All goods purchased in store must be purchased in line with these Terms and Conditions of Sale, which can be subject to change with out prior notice.
7.4 In addition to clause 6.1, 6.2, 6.3 & 6.4. Special Orders, Bespoke Orders and Personalised Orders placed in store are subject to a 50% non refundable deposit. Also refer to the Company Returns Policy.
7.5 The Company do not accept liability or responsibility where the Customer and the Company has placed a complete and correct order for goods, and the manufacturer/supplier delivers the wrong goods.
7.6 Customers are to digitally sign to confirm their age when purchasing age restricted goods, if the Customers chooses not to sign then the item will not be sold. The Company accepts no liability for false claims made by the Customer. This signature will be kept on file in line with the Data Protection ACT 1989. Should the Customer refuse for this to be kept on file then the sale will not continue.
8.1 The Customer must refer to the Company’s Returns Policy
8.2 Refunds will be made with in 30 days
8.3 If refunds are made VIA Electronic Methods (Credit/Debit Cards). The Company do not accept liability for third parties once the Electronic refund has been processed. Merchant and Bank time scales are not controlled and are out of the Company’s control.
9. Price Match
9.1 The Company does not participate in price matching.
9.2 The Company may at its discretion apply discounts at point of sale.
9.3 The Company reserves the right to change prices add/remove promotions with out prior notice.
10.1 All cancellations of goods/services must be made in writing by the Customer or the Customers representative. If the Customer cancels any Special Orders, Bespoke Orders or Personalised Orders, the 50% deposit made at point of sale is non refundable. Also refer to the Company Returns Policy.
11.1 Unless the Customer has inspected the goods and given written notice to the Company within 1 days after collection or delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.
12. Obligation to supply
12.1 The Company will only supply goods which;
i) Are in stock
ii) If the Customer describes the order correctly
iii) Pending manufacturers/suppliers stock
12.2 The Company reserves the right to remove goods from sale with out prior notice.
12.3 The Company do not accept liability should manufacturers/suppliers with draw certain goods from supply.
13. Finance, Warranties and Insurance
13.1 All Financial Services, Warranties and Insurance is provided by external organisations. The Company does not accept any liability where external Companies do not comply with current UK Law and Legislation.
13.2 All information received off the Customer or the Customers representative is passed on to third parties in to arrange Financial Services, Warranties and Insurance. This information is used in line with DATA Protection ACT 1998. The Company does not accept liability where external Companies do not comply with current UK Law and Legislation.
14.1 All guarantees are provided by the manufacturer/suppliers and are subject to their Restrictions and Terms and Conditions. This information will be given to the Customer at point of sale. The Company does not accept liability where external Companies do not comply with current UK Law and Legislation.
15 Force Majeure
15.1 The Company will not be liable for any breach of contract due to any matter or thing beyond the Company’s control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident.)
16 Data Protection
16.1 The Company will need to collect sensitive data from the Customer when processing an order for goods.
16.2 The Company will need to collect sensitive data from the Customer on behalf of third parties when arranging finance, warranties and insurance for the Customer.
16.3 The Company will treat all information received off the Customer in line with the Data Protection ACT 1998. For accounting and auditing purposes the Company may keep Customer data on file for up to 6 years.
16.4 The Company will not accept liability for third parties who do not comply with Data Protection ACT 1998.
17.1 All images used in promotional, catalogues, leaflets and internet catalogues/promotions are for illustration purposes only.
18.1 Telephone calls may be monitored or recorded for security purposes.
19.1 The Company do not accept liability for comments/suggestions or recommendations that have been made by staff, manufacturers, suppliers or any associated third parties.
19.2 It is the Customers responsibility to up date external organisations for the purposes of finance, warranties and insurance with their details if there is a change. The Company do not accept liability
20. Company Information
20.1 Complete Care & Mobility are a trading name of C.C.S Retail LTD. Registered in England Number: 4146058
76 Stafford Street
TEL: 01902 410044
FAX: 01902 410410
20.2 Trading Address:
Complete Care & Mobility, Registered in England Number: 4146592
7 George Street
St Matthews Quarter
TEL: 01922 647110
FAX: 01902 410410
21.1 VAT Registration number is: 165 3430 19