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Delivery Information

Delivery Information
Here at Complete Care & Mobility we want to make ordering your item as hassle free as possible, this is why we have multiple delivery options to suit all our customers’ needs.

All orders received prior to 13:00 will be dispatched the same day but we do ask that our customers allow 3-5 working days for delivery. On average all orders are received by our customers with in 2 working days. To ensure your total piece of mind we use a tracked delivery service. If you have provided us with a valid email address, you will be sent a link with your track ID reference number. There you will be able to track your order.

Your order can be delivered to any location with in UK mainland except for PO Boxes. We can deliver to your home, you friends home or your place or work. Even if you have brought an item for a gift for a loved one we will even deliver the order to the recipient location.

Below is a description of our delivery options.

Delivery Charges
Delivery is FREE for all orders of £65.00 or more. For all orders of £65.00 or less, a small delivery charge of £4.99 applied. This charge covers processing, packing, handling, insurance and all delivery cost. We deliver to U.K mainland Customers Only. Orders will be delivered with in 3-5 working days VIA tracked courier service.

Engineered Delivery
This is a service where our delivery driver will unpack, assemble and demonstrate your product. The driver will also remove all the packaging and take it for recycling (unless you wish to keep it). Please ensure that a valid contact number is provided so that our customer service team can contact you to arrange delivery. We will do our best to deliver to you with in a 2 hour delivery window. This is our most premium delivery service. This service is only available on Mobility Scooter, Electric Wheelchair, Rise & Recline Chair and Arm Chair purchases.

If you decide to use our Engineered Delivery please ensure you notify us if there is restricted access to your home. Please also ensure that pets are put away and the access is clear.
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